How to Delete Your Yomio Account

We're sorry to see you go. Here's everything you need to know about deleting your account and data.

Important: This Action Cannot Be Undone

Your deletion request cannot be undone after the deletion workflow starts. The workflow removes active account data and receipt objects before it reports success. Limited backup copies may remain for up to 30 days, and records that we must retain by law may remain for the legally required period, as described below.

How to Delete Your Account

1

Open the Yomio App

Launch the Yomio app on your iOS or Android device. Make sure you're logged in with the account you want to delete.

2

Navigate to Settings

Tap the profile icon in the bottom navigation menu to go to your profile screen.

3

Access Account Settings

Scroll down to the account settings section and look for 'Delete Account' or 'Account Management' options.

4

Confirm Deletion

Tap 'Delete Account' and confirm your request. You'll be asked to verify this action one more time to prevent accidental deletion. The deletion workflow starts immediately and the app logs you out after it reports success.

What Happens When You Delete Your Account?

Your account and login credentials are removed from the active Yomio systems

Your receipts, purchases, and item-level data are removed from the active Yomio systems

Your personal information (email, phone number, and profile data) is removed from the active account systems

You will be automatically logged out of the app and cannot sign back in with that account

Data Retention & Deletion Policy

Data That Will Be Deleted

  • •Your user account and profile information (name, email address, phone number)
  • •All receipts and receipt images
  • •All purchases and purchase items you created
  • •Category preferences and spending analytics
  • •Any shared family account data associated with your account

Data That May Be Retained

  • •Limited backup copies for up to 30 days, after which they are removed through the normal backup lifecycle
  • •Records that we must retain for legal or financial compliance, kept only for the legally required period and restricted from ordinary product use

Deletion Timeline: The deletion workflow removes active Yomio account data and receipt objects before it reports success. Limited backup copies may remain for up to 30 days. Records that we must retain by law remain only for the legally required period; no fixed seven-year period applies unless a specific legal obligation requires it. External providers follow their applicable deletion or retention procedures.

Request Account & Data Deletion

If you cannot delete your account through the app, or prefer to submit a formal data deletion request, you can contact us directly. We will process your request within 30 days.

How to Submit a Data Deletion Request

  1. 1.Send an email to contact@yomio.app with the subject 'Data Deletion Request'
  2. 2.Include your account email address and any account ID if available
  3. 3.We will confirm receipt of your request and process it within 30 days

Send your deletion request to:

📧 Send Data Deletion Request to Support

Frequently Asked Questions

Will I get a warning before my account is deleted?

Yes. The app will show you a confirmation dialog explaining what will be deleted. You must confirm this action twice to proceed—once when you tap 'Delete Account' and again in a confirmation popup. This is to prevent accidental deletion.

Can I download my data before deleting my account?

We recommend exporting your purchase data to CSV from the app's export feature before deleting your account. Once the deletion workflow reports success, active account data is not recoverable.

What if I delete my account by mistake?

The deletion workflow cannot be undone after it starts. Active account data is not recoverable after the workflow reports success. If you accidentally deleted your account, you can create a new account with a different email address, but your previous data will not be restored.

How long does it take to delete my account?

The deletion workflow starts immediately after you confirm. The app logs you out after the workflow reports success. Limited backup copies may remain for up to 30 days, and records that we must retain by law may remain for the legally required period.